Merchandise Ltd Reviews

4.87 Rating 155 Reviews
99% of reviewers recommend Merchandise Ltd
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Phone:
01895 438 459

Email:
sales@merchandise.co.uk

Location:
63 Fairfield RoadWest Drayton

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
on-time delivery
100%
Customer Service
communication channels
Email, Telephone
"Started out all fine, the lady was very helpful however then 2 of the 4 items I purchased in large quantities were printed wrong and I was not made aware of any changes that had been made to the items. I received items and couldn't use them..... a week later I'm still waiting for them to be sorted out!!"
Helpful Report
Posted 2 years ago
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"I got the feeling it was quality for a bit of extra money. The pens turned out to be of poor quality. I sent our email address correctly but it was then misspelt on the pens. I did approve the "artwork". I did not zoom in on the photo to double check the spelling of education. Maybe it was my mistake in not spotting Merchandise mistake...."
Helpful Report
Posted 4 years ago
Thank you for your review and my apologies for the delay in response to it, I've looked back over the full order and have noticed the spelling mistake of the e-mail address was incorrect on the sales order and the proof we provided.

We have discussed with the art room and it looks to be the case that we copied and pasted the e-mail address directly from your e-mail. As a rule we always copy and paste text when it is provided so that it is verbatim.

Unfortunately, as your mistake was on your proof which you signed off, we are unable to have the printers reproduce the pens for you free of charge, however as a gesture of good will we would like to help contribute to reproducing a new batch of pens with the correct details on them.
Posted 3 years ago
Merchandise Ltd is rated 4.87 based on 155 reviews