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Merchandise Ltd Reviews

4.9 Rating 213 Reviews
100 %
of reviewers recommend Merchandise Ltd
4.9
Based on 213 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Visit Website

Phone:

01895 438 459

Email:

sales@merchandise.co.uk

Location:

Unit 9 Adler Industrial estate betam road hayes
London
UB3 1ST

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Fantastic company in every way. Great Sales & service team who managed to hit a very short lead time. Megan and Sarah are a credit to the company and kept me informed all the way. 5***** Highly recommend. Kevin Gomez
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Posted 2 years ago
Superb service Super quick turnaround and delivery Great little bottle openers at a great price
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Posted 2 years ago
Very happy with our purchase of company notebooks and pens, decent price and good quality. The staff are helpful and reply promptly, we had a tight turn around needing out order for an event and they were able to meet this.
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Posted 2 years ago
Recently did a fairly big order with this company and have now had our delivery. Was easy to talk too with quick replies and very speedy lead time of products. The product itself is of excellent quality and we will certainly being ordering products from these guys again in the future.
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Posted 2 years ago
If I could give more than 5 stars, I would! Was really happy with the service we received from Merchandise Ltd, supplying lanyards on a quick turnaround and they even arrived ahead of schedule! Big shoutout to Megan who was absolutely brilliant from start to finish and helped with design and every query we had. Great quality & service. Thanks guys!
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Posted 2 years ago
It's rare to find quick and efficient service the way this company offers. Sarah was an incredible help throughout the entire process, you couldn't ask for more in terms of a can-do attitude and overall pleasure to deal with. Can't recommend her and the company highly enough
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Posted 2 years ago
Very helpful and a great service. Worked with them for the first time this month and will be using them again in the future.
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Posted 2 years ago
Merchandise.co.uk are an absolute lifesaver! Not only did they manage to deliver quality bags and pens, as requested. But they also managed to do it under really tight timeline. Huge shoutout goes to Dan for making sure that we got our bags on time, even if it meant travelling down to the venue, to have them delivered. Once again, thank you to the entire team that was involved in the process. We promise to order within a more reasonable timeframe next time!
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Posted 2 years ago
fantastic customer service from start to finish the whole team are great, Sarah in particular really goes the extra mile. if there is ever an issue she will aim to fix it quickly or suggest alternatives could not rate them highly enough
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Posted 2 years ago
We were really happy with the service recieved by Merchandise LTD. Roman was always on hand to answer and queries and always went above and beyond to offer excellent customer service. What made them stand out above other companies we've used is that as one of our items was being printed we were given a heads up that the quality was not as it should have been and we were given options to rectify this free of charge. We will definitely use them again!
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Posted 2 years ago
Strongly against forcing people to do things against their will (love does not demand its own way) Denying people of their right of choice The customer service was far better than I  would've anticipated. Roman was patient, timely and very professional offering advice to ensure that our team got the best value for our money. Your team was efficient to consult and work with. Definitely are doing something right. You are being people with conscience rather than people for income/money only. Appreciate your service. Thank you.
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Posted 2 years ago
Sarah is great to work with, friendly and efficient. We ordered some branded eco rulers for a B2B show and they have turned out brilliantly. Thanks so much for all your help!
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Posted 2 years ago
Sarah was a delight to work with and she was very helpful and saved the dat by prompt turn around of art work and also meeting our dead line delivery due to our event. We will keep on using your company in the future as we have so many more projects lined up that we are working towards with our clients. Once again a huge thanks and a Merry Christmas to you all. Thanking you Jaz
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Posted 3 years ago
Hardworking team. My delivery was on time.
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Posted 3 years ago
Thank you, we do our best to make sure we are on time!
Posted 3 years ago
Sarah at Merchandise was super helpful to us. We ordered some branded balloons, pens and notepads for a special event with a tight leadtime....and we had to change the design on the balloons halfway through the process...but Sarah was so calm and helpful and got the job done in good time. Thank you Sarah and everyone at Merchandise. We'd definitely use you again.
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Posted 3 years ago
Thank you for our lovely review - We always do our best even on the short lead times! - Sarah Harris
Posted 3 years ago
Working with Sarah is a dream! Such a great addition to the team. Quick, reliable and one of the main reasons we keep using Merchandise.co.uk in comparison to other suppliers. If you're looking to use them id advise in requesting Sarah to handle your account.
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Posted 3 years ago
Thanks, Antony - Appreciate your lovely words! - Sarah Harris
Posted 3 years ago
Dan was super helpful! I needed to order merchandise really last minute and Dan came to the rescue! Would definitely use again!
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Posted 3 years ago
Thank you so much for your lovely service. My Account Handler Daniel Stevens was incredible start to finish. I was let down severely by another company and I called Dan to help me and he couldn't have done better. All items ordered came as sold, high quality items. Everything came quickly and on the days I requested. Can't stress how incredible the service was. I work for a very large insurance company so I will be looking to use you guys again in the future and I will be certainly putting out the word to my colleagues. Thank you again and I'll look forward to working with you in the future.
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Posted 3 years ago
We recently bought some tote bags from Merchandise Ltd. We received excellent service, particularly from Dan Stevens, who was our contact. They took our basic design and brought it to life. They were really professional and responded really quickly to all our queries. We are really happy with the final product. Great quality. We would highly recommend them.
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Posted 3 years ago
I recently used Merchandise Ltd to get a number of different branded items on a quick turnaround. Despite us being indecisive about what we wanted Merchandise and in particular Roman, were amazing! Everyone we have sent the product to has loved everything. Great quality, design and service. I would not hesitate to use them again and would highly recommend them for all your branded merchandise needs!
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Posted 3 years ago
Merchandise Ltd is rated 4.9 based on 213 reviews