Merchandise Ltd Reviews

4.9 Rating 213 Reviews

100 %

of reviewers recommend Merchandise Ltd

Company Reviews

Metrics

Info

4.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01895 438 459

Email:

sales@merchandise.co.uk

Location:

Unit 9 Adler Industrial estate betam road hayes
London
UB3 1ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An extremely professional service provided - Sarah was always quick to respond to emails and was very efficient. She provided me with examples and was very responsive when I asked for changes to be made.”

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Posted 8 years ago

“We dealt with Sarah who was friendly and very helpful. Service overall was excellent.”

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Posted 8 years ago

Thanks Victoria! look forward to working together again in the future! - Sarah

Posted 8 years ago

“This is a company you want to do business with. From the point of enquiry through to completion, Merchandise Ltd is friendly, helpful and professional.”

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Posted 8 years ago

“The hats we ordered were fantastic, they arrived before the specified delivery date. The embroidery was neat & tidy. We used them for an outdoor event and they kept our heads lovely & warm! The help & support I received from Stephen was outstanding. I recommend using this company.”

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Posted 9 years ago

Hi Amy, Thank you for your great review and I'm very glad you like the hats. I look forward to hearing back from you very soon. kind regards Stephen Snoding

Posted 9 years ago

“Stephen is great to work with, really helpful and always as quick as he can be when providing you with information.”

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Posted 9 years ago

Hi Chris, Thank you for very much for great review and look forward to hearing from you again soon. kind regards Stephen Snoding

Posted 9 years ago

“Very happy with the service we received! Would definitely recommend.”

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Posted 9 years ago

“Very efficient, great contact throughout the ordering and delivery process.”

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Posted 9 years ago

Thanks Sally, Really appreciate your feedback. Hopefully we shall work with each other again soon. Kind Regards, Mel Bright.

Posted 9 years ago

“Brilliant service and communication, we use every time and never let us down, can highly recommend.”

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Posted 9 years ago

Thanks Simon, your kind words are very much appreciated and I shall look forward to working with you again soon. Kind Regards, Mel Bright

Posted 9 years ago

“Constant communication, easy to approve artwork. great.”

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Posted 9 years ago

“We bought promotional pens for an exhibition, our first such purchase as we are a small charity. They were well-priced, of excellent quality and delivered without problem to our time-frame - the exhibition attendees could not get at them quickly enough, and we got our contacts! Many thanks, Susan”

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Posted 9 years ago

“Very streamlined service, and very helpful when conversing directly - would use again”

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Posted 9 years ago

Thanks Sarah! We hope to hear from you again soon!

Posted 9 years ago

“Great service, helped with company design, produced great sample and great magnetic notepads for our company at a really good price and delivered quickly. Used for forth year and will use again. Many thanks ????”

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Posted 9 years ago

“Thank you very much to Sarah and Stephen for all their help to our charity, very professional service, would def recommend this company for all your merchandise stock. No problems, very smooth transactions. 10/10. Thanks Guys Des Read Chairman and Head Trustee Excalibur Unit / Supporting Our Heroes.”

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Posted 9 years ago

Hi Des, Thank you so much for this brilliant review , it's always a pleasure to work with you and look forward to hearing from you soon. kind regards Stephen

Posted 9 years ago

“Outstanding service from Sarah. Thank you so much for having so much patience! Eira ??”

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Posted 9 years ago

Hi Eria, You're very welcome, look forward to working together again soon!

Posted 9 years ago

“Very prompt and helpful service.”

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Posted 9 years ago

Hi John, Thank you for your great review. If you need anything in the future please don't hesitate to contact me. Kind regards Stephen Snoding

Posted 9 years ago

“Big big thank you to Sarah Harris of Merchandise for helping me with various bespoke products , you are have been professional, efficient and very helpful and kept me in touch throughout the proofing process and you are a credit to your company (and you can quote me on that). Lee Childs Director The Black Bull Creative Ltd”

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Posted 9 years ago

Hi Lee, very welcome! Glad everything came out perfectly. Hope to hear from you soon!

Posted 9 years ago

“I love working with Merchandise, particularly Stephen Snoding, we have a fabulous working relationship and because of him I would take you to wherever I may go in the future! Thank you everyone for all your hard work!”

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Posted 9 years ago

“I am a regular customer now as I know the goods will be always be delivered promptly and smoothly. Customer service is top class and products faultless.”

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Posted 9 years ago

hi Sue, Thank you for the review and always a pleasure to work with you.

Posted 9 years ago

“I got the feeling it was quality for a bit of extra money. The pens turned out to be of poor quality. I sent our email address correctly but it was then misspelt on the pens. I did approve the "artwork". I did not zoom in on the photo to double check the spelling of education. Maybe it was my mistake in not spotting Merchandise mistake....”

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Posted 9 years ago

Thank you for your review and my apologies for the delay in response to it, I've looked back over the full order and have noticed the spelling mistake of the e-mail address was incorrect on the sales order and the proof we provided. We have discussed with the art room and it looks to be the case that we copied and pasted the e-mail address directly from your e-mail. As a rule we always copy and paste text when it is provided so that it is verbatim. Unfortunately, as your mistake was on your proof which you signed off, we are unable to have the printers reproduce the pens for you free of charge, however as a gesture of good will we would like to help contribute to reproducing a new batch of pens with the correct details on them.

Posted 8 years ago

“I'm very pleased with the service provided, I always receive a quick response and support I need. There has only been one incident with an order being printed with the wrong visual but it was quickly rectified and a new order was received well.”

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Posted 9 years ago

Merchandise Ltd is rated 4.9 based on 213 reviews