Merchandise Ltd Reviews

4.9 Rating 215 Reviews

100 %

of reviewers recommend Merchandise Ltd

Company Reviews

Metrics

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4.9

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01895 438 459

Email:

sales@merchandise.co.uk

Location:

Unit 9 Adler Industrial estate betam road hayes
London
UB3 1ST

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Merchandise Ltd 5 star review on 8th March 2019

Anonymous

Merchandise Ltd 5 star review on 1st July 2016

Lee Childs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the feeling it was quality for a bit of extra money. The pens turned out to be of poor quality. I sent our email address correctly but it was then misspelt on the pens. I did approve the "artwork". I did not zoom in on the photo to double check the spelling of education. Maybe it was my mistake in not spotting Merchandise mistake....”

Helpful Report

Posted 9 years ago

Thank you for your review and my apologies for the delay in response to it, I've looked back over the full order and have noticed the spelling mistake of the e-mail address was incorrect on the sales order and the proof we provided. We have discussed with the art room and it looks to be the case that we copied and pasted the e-mail address directly from your e-mail. As a rule we always copy and paste text when it is provided so that it is verbatim. Unfortunately, as your mistake was on your proof which you signed off, we are unable to have the printers reproduce the pens for you free of charge, however as a gesture of good will we would like to help contribute to reproducing a new batch of pens with the correct details on them.

Posted 8 years ago

“I'm very pleased with the service provided, I always receive a quick response and support I need. There has only been one incident with an order being printed with the wrong visual but it was quickly rectified and a new order was received well.”

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Posted 9 years ago

“Great communication, products were of good quality and exactly as described. Some merchandise arrived before proposed delivery dates, which was much appreciated. Would definitely use again!”

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Posted 9 years ago

“Stephen provides great service.”

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Posted 9 years ago

“i will keep this short. Excellent firm. Very helpful. Superb staff. Nuff said.”

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Posted 9 years ago

“From concept through to delivery the product and associated service provided was first class! ... a reliable partner in the provision of promotional products.”

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Posted 9 years ago

Thanks for the great review Cliff! It's a pleasure to continue to work with you.

Posted 9 years ago

“Amazing service. Simply wouldnt use any other companyn now , fast friendly & efficient !!!!!”

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Posted 9 years ago

Thanks linda!

Posted 9 years ago

“One of the best companies we have ever dealt with, Sarah went out of her way to meet our requirements and even followed up after the event to ask how it went! The best customer service I have experienced.”

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Posted 9 years ago

“Very accommodating. Helping us with a late order was very much appreciated. Quality of goods was Very Good”

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Posted 9 years ago

Thanks for the great review Christine. Shout if you need anything else!

Posted 9 years ago

“I have been using Merchandise for a few years now and the services I get from Stephen and Sarah is EXCELLENT, Always go above and beyond and always deliver on time if not before. It’s a pleasure to work with you guy’s. Dan Skeen – Production Manager Inline.marketing”

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Posted 9 years ago

Hi Dan, Thank you very much for this review, much appreciated. it's always a pleasure to work with you. kind regards Stephen

Posted 9 years ago

“Good professional and prompt service”

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Posted 9 years ago

Thanks Olivia! Shout if you need any help with anything else :)

Posted 9 years ago

“QUICK TO RESPOND TO ENQUIRIES, INCLUDING QUOTES, VISUALS, SAMPLES. FRIENDLY, HELPUL . COMPETITIVE QUOTES. I PARTICULARLY LIKE THE "ALL IN " PRICING.”

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Posted 9 years ago

Hi Len, Thank you for very much for the very kind review and I look forward to quoting again very soon. Stephen

Posted 9 years ago

“I presented Merchandise.co.uk with an order for four different items with a very tight deadline. Everything was produced and delivered with 24 hours to spare! Their 'can-do' attitude and helpful suggestions were of immense value and I would not hesitate to recommend them to anyone.”

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Posted 9 years ago

Hi Susan. Many thanks for your kind words! We're very glad we could be of assistance to you.

Posted 9 years ago

“Very happy with the service and quality of the product. (Beachballs).”

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Posted 9 years ago

Thanks for the review Nick! We're very glad you liked the way the Beach balls came out

Posted 9 years ago

“Great service! Sarah was extremely helpful and friendly. The promotional product we purchased was great quality and arrived quickly. Will be using these guys again in the future!”

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Posted 9 years ago

Thanks for the wonderful words! I've let Sarah know, and we look forward to talking with you again in the future

Posted 9 years ago

“Couldn't ask for a better service. Exceptional customer service from Sarah Harris. Will definitely use again.”

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Posted 9 years ago

Hi Nicky, Great I'll let Sarah know! Thanks for the lovely review.

Posted 9 years ago

“Lovely item, quick turnaround, you listened to all my input - thank you.”

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Posted 9 years ago

Thanks for the Review Jo! Much appreciated!

Posted 9 years ago

“Quick, friendly and helpful service from enquiry, print proof through to safe delivery. Happy with product, you get what you pay for, cheap cheery pedometers, good quality logo print, overall happy with product.”

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Posted 9 years ago

Thanks for the Review Lucy!

Posted 9 years ago

“My contact was always eager to please and I ordered some printed pens on a very short lead-time which posed no problem. In fact I received them 3 days early. Good customer service”

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Posted 9 years ago

Thanks for the Review Jacqueline! Glad we could be of assistance!

Posted 9 years ago

“Customer Service is fab. Always Polite helpful staff. Would recommend this company to anyone they are always accommodating and get the best price every time. Products are always high quality and brilliant value for money.”

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Posted 9 years ago

Thank you ever so much for the lovely review Andrea, It's much appreciated!

Posted 9 years ago

Merchandise Ltd is rated 4.9 based on 215 reviews